We are proud to create a high quality, unique product. It is
important to us that you have a positive on-line shopping
experience. To assist with this goal, I have stated our
commitment to provide you with prompt, flexible service. The
following is a list of topics that are frequently discussed with
customers. We are happy to answer any questions regarding
jewelry that you may have. Please contact us with comments.
-----Lisa Wylie, owner
Custom Orders
Any options or variances not shown in our on-line catalogue will be
considered a custom order. Please contact me by email and we
will discuss your preferences and my production schedule. Return
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Shipping & Return Policy
Most orders will be shipped within 3 working days. Please let
me know that an order is needed by a certain date to avoid any
problems. Custom work will be shipped within an agreed upon time
frame.
If you don't like a piece or received a damaged item, please contact
us via email or phone within 3 days of receipt and we will arrange to
exchange it. Email or phone authorization is required for all
returns. Any piece requiring repairs or adjustments should also be
authorized by email, mail, or phone. Return
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Privacy Policy
All email, phone, and personal information will be used only by us to
contact you. Your personal information will not be shared with
other organizations for commercial purposes. You may reach us my
email at Customer
Service. Return
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Wire
14/20 goldfilled wire is made by heat and pressure bonding a layer of
gold to a brass core. Our silver wire is sterling silver.
All pieces can be made in 14kt gold. Please email
for a price quote. Return
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Sizing
For sizing rings, please take a trip to your mall jeweler for proper
finger sizing. It is important to take the time to send us your
exact measurements when placing an order. I am happy to have
pieces returned for sizing corrections and adjustments, but all shipping
fees will be the responsibility for the customer. Return
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Payment Options
We want you to feel comfortable shopping
with us on-line so we offer three ways of ordering:
- Online Secure Payment with Verisign
- Credit Card via phone (1+(256) 637-9979)
- Payment via mail (check or money order).
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Contact
Information
Special Orders:
lisawylie@wyliewovenwire.com
Web page: webmaster23@wyliewovenwire.com
Wylie Woven Wire
P.O. Box 554
Courtland, AL 35618
(256) 637-9979
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